Frequently asked questions, answered frequently.

Terms & Conditions

Orders & Pricing

The pricing on our website is accurate and constantly maintained. Our prices are in pounds sterling (£) and are exclusive of VAT at 20%. You will be charged in pounds sterling even if you don't live in the UK. Overseas orders may incur bank transaction charges. We reserve the right to alter our prices at any time. In the very unlikely event of our production costs changing without our prior knowledge and requiring us to amend published prices after receiving your order, then we would contact you to ensure and agree that the revised price is acceptable before processing your order. Please note that any offers are subject to availability and may end before originally advertised. We also reserve the right to cancel or suspend an order at our own discretion at any time.

Loss or Damage

Whilst every care and precaution is taken against loss or damage to materials supplied to us by customers, we cannot be held responsible for any loss or damage.

Warranties

Great care has been taken in the design and manufacture of our products. Detailed specifications are available and we can assure customers that they are fit for purpose. As we cannot be held responsible for how the product is used by our customers, we cannot supply any guarantee or warranty. It is the customer’s responsibility to use the product safely and with due care. It is also the customer’s responsibility to ensure that the use of product purchased from us conforms to local statutory requirements.

Cancellations

Goods purchased from outdoordisplay.co.uk are bespoke items that are made to your specification. Therefore, we cannot accept the cancellation of an order once it has entered production. Orders for stock items alone such as accessories can be cancelled providing we are advised prior to your order being dispatched.

Returns

As we offer a bespoke service returns will only be accepted if the goods we have supplied are defective or have been damaged in transit. In this instance, please contact us within 28 days at info@outdoordisplay.co.uk if you wish to return an item.

Design Approval and Cost

All artwork should be submitted using the banner artwork templates supplied. We charge an artwork layout fee of £25 per unique banner design. We will not charge for minor artwork alterations or layout changes. If significant changes are required we will communicate this via email. Artwork may then be adjusted and resubmitted, or changes can be made by our team by request at a rate of £75.00 per hour. Layout proofs will be shared for approval where appropriate.

Copyright

We cannot be held responsible for any perceived infringement of third party copyright when asked to print from artwork or other materials supplied to us by a customer

Delivery Cost

Delivery is free to any UK mainland addresses. If you require delivery to an address outside the UK mainland including the Scottish Highlands & Islands, Channel Islands or the Isle of Man, please contact us for a quote on delivery.

Payment & Security

We accept Visa, Mastercard, American Express, Google pay and Apple Pay through Stripe. Payments are processed through Stripe's secure server. Our website operates under level four PCI-DSS compliance. PCI-DSS means Personal Card Industry - Data Security Standard. Although this doesn't guarantee that our website is impervious to hacking, it does guarantee that your card details are safe and secure.

Delivery Time

We take advantage of a split delivery system, meaning that your metalwork/spares and banners will arrive separately.
Metalwork and Spares are held in stock in our UK warehouse and shipped using a Parcelforce 48 hour tracked service. Order before 11am for a same day dispatch (Monday to Friday).
All Banners are made to order. Lead times for banners are 15 working days from artwork approval, however, we will always aim to deliver your banners as soon as our production schedule allows.
We use either a tracked APC or UPS Next Day delivery service for all banner deliveries.
We will keep you informed of the progress of your order by email at every stage throughout the process. Alternatively you can track your order on the account page once you have signed in. Large orders may be palletised, in this case they will be delivered by a prearranged dedicated carrier.

Privacy Policy

Outdoor Display is commited to protecting your privacy.
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the web at the URL: http://www.outdoordisplay.co.uk/
Outdoor Display do not disclose visitors information to third parties. Any information that you provide us with, whether it be business or personal information (such as your name or address) cannot be seen by third parties.
This site may at times contain links to other, third party websites; Outdoor Display is not responsible for the privacy practices or the content of such websites.
This privacy statement is not presented as a legally binding contract.

What information do we collect or use?

There are sections in our website where we may ask you to register in order to purchase items, request further information or to make contact with Outdoor Display about our products and services. Any information you provide will remain the secured property of Outdoor Display. Under no circumstances will it be sold or rented to any third party. Outdoor Display may, however, use your contact information to send you any information you have specifically requested or any other information or news about our company and services. The types of personal information collected at these pages are: Name, Company Name, Address, Email Address, Phone Number.
Occasionally you may need to enter details of other people. For example, if you order an item online and want it sent directly to a third party, you will need to submit the recipient's address, this information will not be used or stored for any other purpose in this circumstance, the types of personal information collected are: Name, Company Name, Address, Phone Number.
Please Note: Your details maybe used in an aggregated form for marketing analysis of our website traffic.

The information we don’t collect.

Credit/Debit Card Information Website Credit/Debit Card payments are processed via Stripe, Inc. for full details see https://stripe.com/gb/
In addition to any personal information you may provide, Outdoor Display may, on occasion use software or other tools that enable the collection of relevant technical information, for example the IP address (Internet protocol) (IP), the operating system deployed on your computer, the browser used for access, various traffic patterns, as well as the address of any referring websites. Outdoor Display always traces how a visitor arrives at the Outdoor Display website, however it is not possible to and we will not attempt to gather information about other sites that have been visited prior to landing at http://www.outdoordisplay.co.uk

How we may use your personal information

Outdoor Display may use your personal information for the following purposes:
- To enable you to use the site without repeatedly entering passwords or logins.
- To provide information or services that you have requested.
- To help us manage our content to ensure it is relevant and appropriate to you.
- To alert you to company news, product upgrades, other updated information and new products and services from Outdoor Display.

What is a ‘cookie’?

Cookies are a common Internet technology that assign a unique identification to your computer and store the detail on only your computer's hard drive via a facility in your web browser.
Cookies are used on this site. They are used to keep track of the information you have given us during your visits to the site. The cookie stored on your computer is simply a numeric identifier that we use to identify you as you move around the site and so you can retrieve information you have previously sent to our server.

What about links on our site?

Outdoor Display may, periodically, provide links on our site that direct to external, third party websites. We have no control over the content other sites, nor the usage of information they gather.
We recommend that you always review the privacy policies at any third party sites you visit; they may not follow the same policies as us.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above

Cookie Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At outdoordisplay.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To order products on outdoordisplay.co.uk, you need to have cookies enabled - see the section on Managing Cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing Cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
To make full use of the online shopping and personalised features on outdoordisplay.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from outdoordisplay.co.uk, or any other website, you can use your browser to do this.
All personal information will be held securely in accordance with our internal security policy and the law.
We will NOT pass on or sell the personal information to any third parties. We DO NOT use cookies to track your movements throughout the internet / other websites. Use of cookies within dynamic websites is essential, a website without cookies is usually only static (eg for information purposes only).

Third Party Cookies

When you visit outdoordisplay.co.uk you may notice some cookies that are not related to outdoordisplay.co.uk. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Cookies in your Browser

Most modern browsers will allow you to: See what cookies you've got and delete them on an individual basis. Block third party cookies. Block all cookies from being set. Delete all cookies when you close your browser. You should be aware that any preferences will be lost if you delete all cookies, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. This means that if you opt out from cookies and then delete all cookies, your opt out will not be saved and you will need to opt out again (which will store a strictly necessary cookie so that your device can remember that you have opted out). If you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Services for these reasons. The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.
Google Chrome:
http://support.google.com/chrome/bin/answer.py?hl=en&answer= 95647
Firefox:
http://support.mozilla.org/en-US/kb/Cookies
Safari:
https://support.apple.com/en-gb/guide/safari/manage-cookies-an d-website-data-sfri11471/mac
Safari iOS:
https://support.apple.com/en-us/HT201265 
Android:
http://support.google.com/chrome/answer/2392971?hl=en-GB
Internet Explorer:
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookie